FAQs

SHIPPING

Q: Where do you ship to?

A: We ship to Europe and the United States of America. However, not all products ship to the United States of America. For other countries, please contact us by e-mail to check the possibilities and the shipping fees.

Q: Where will my orders ship from and is it free?

A: We have fulfillment centers across Europe, Asia, and the United States of America. Therefore, the shipping time and fee are dependent on the availability of the particular product you ordered in a particular warehouse. You can contact us through the Chat Box on our website or send an email to customerservice@harunowellness.com.

Q: How long does shipping take?

DELIVERY

Q: When will my order be shipped?

A: We ship our orders within 48 hours, from Monday till Friday with the exception of public holidays. Orders placed in the weekend or on public holidays will be shipped the next business day. You will receive a track and trace number or an update of the shipment when the order is shipped.

Q: When will my order be delivered?

A: You will receive a track and trace number of your order after it has been shipped. Navigate to “Track My Order” on the menu bar and fill in your track and trace number. An update of the shipment will be shown.

Q: I did not receive a track and trace number e-mail, what should I do next?

A: If you did not receive a track and trace number from us, then you can e-mail us at customerservice@harunowellness.com. We will then provide you the shipping details of your order.

Q: Do I have to pay any customs or import fees?

A: No, the customer does not pay any customs or import fees. The VAT is included in the price.

RETURNS

Q: What is your return policy?

A: We hope that you are very happy with our products, but if you want to return it for any reason, you can return the product(s) within 14 days after the delivery date. We will then refund your payment within 30 days, after we have received your parcel, provided that the return conditions have been met.

Please note that you can only return products when they are unused, undamaged and/or in unopened packaging. For more information, read our Return Policy.

Q: I’ve received a faulty item, what do I do?

A: If you’ve received a faulty item, you can contact us on customerservice@harunowellness.com, and provide us the following information:

Images to proof the damage on the product
Your personal information, such as your name and address
Information about the order such as order number, date of the order, and track and trace number.

PAYMENT & BILLING

Q: What payment methods do you accept?

A: We accept credit cards (Visa, Mastercard, Maestro, American Express), Apple Pay, Google Pay, iDEAL, PayPal, Klarrna.

WEBSITE & ORDERING

Q: How do I place an order?

A: Navigate to the product you want to purchase. Once on the product page, select the "Add to cart" button and proceed to the checkout page. During the checkout process, you will need to provide the shipping as well as billing details. Once an order is placed you will receive a confirmation email. After the product has shipped you will receive package tracking information.

CONTACT CUSTOMER SUPPORT

Q: How can we contact you?

A: Our Live chat is available on our website, just simply click the chat bubble icon in the bottom of the website to start chatting with a live agent. We reply within 1 business day.

You can always send us an email at customerservice@harunowellness.com.

YOUR ACCOUNT

Q: How do I create an account?

A: To create an account, navigate to the Haruno Wellness Home page. On the right side of the menu bar, click on the Person Icon; this will lead to the Log-In/Sign-Up page. Click on “Create account”.

Q: How do I sign-in to my account?

A: To log-in to your account, navigate to the Haruno Wellness Home page. On the right side of the menu bar, click on the Person Icon; this will lead to the Log-In/Sign-Up page. Enter your email and account password, and then click on “Sign In”.

Q: I’ve forgotten my password, how do I reset it?

A: On the Login page, click on “Forgot password?”. Enter your email-address and submit. We will send you an email with the steps to reset your password.